Glovo, a multi-category app, has launched ‘The Couriers Pledge’ in Nigeria, to increase the social rights and benefits available to couriers, regardless of employment or work status with the company.
The initiative aims to set a new industry standard for fair working conditions in the gig economy. General Manager for Glovo Nigeria, Lamide Akinola, noted that the initiative, which was first introduced in 2021, has positively impacted over 40,000 couriers in various countries across the globe where Glovo operates.
“With the launch of the programme in Nigeria, the Courier’s pledge is now being implemented in all African countries where Glovo operates.
“Glovo’s commitment under The Couriers Pledge includes: Fairer Earnings, which guarantees proper and transparent hourly earnings aligned with regional living wages and daily expenses.
“360-degree safety, which helps with accidents, third-party liability, transportation of goods, sickness, maternity and paternity extra payment, and urgent family expense benefits.
“Proactive Management, looks into establishing a fair appeal process for couriers and facilitating open dialogue with couriers
“Caring for Couriers Community, this offers training courses to enhance couriers’ professional skills, implementing an in-app SOS button for emergencies, and introducing an anti-discrimination policy,” Akinola said.
She added that couriers deserve equal access to social rights and benefits, regardless of their contractual relationship with the platform.
“The successful launch of The Couriers Pledge in Nigeria represents a significant step towards creating a fairer working environment for our couriers in the region. We are proud to have all African markets covered under this initiative,” she said.
At the launch, couriers in attendance received comprehensive safety training conducted by the Lagos State Drivers Institute (LASDRI). In addition, Glovo partnered with NEM Insurance to provide health check-ups for couriers, promoting their well-being and access to essential healthcare services.
Also speaking on the launch, General Manager of LASDRI, Mrs. Bolanle Tiamiyu commended Glovo for its commitment to enhancing the rights and benefits for couriers who play a critical role in the local service delivery ecosystem.
She emphasised the importance of such initiatives in ensuring the well-being of couriers and the broader community.